Help

We are here to help you! This Frequently Asked Questions section will hopefully help you if you have any questions. If you can't find your answer here or elsewhere, feel free to Contact Our Customer Service.

Can I return a product?
All information about our returns can be found on our more detailed Return Policy Page.

What are your shipping and handling rates?
All information about our shippments can be found on our more detailed Shipping Information Page.

Will there be sales tax on my order?
There will be a 6.50% Sales Tax on orders where the billing address is located in Ohio only. All other orders do not have sales tax.

Is it safe for me to purchase from your website?
Absolutely. Our user accounts and checkout system use Secure Sockets Layers (SSL) 128-bit encryption. You will notice that when you are viewing your cart or checking out, that the URL switches to https, which is the secure connection being displayed. The encryption keys for the SSL are stored in a locked, non-public folder that is not accessible through the web. Our payments are processed through Authorize.net, the leading online payment gateway. We also comply with the strict Payment Card Industry (PCI) standards. Your credit card cannot be viewed by anyone, not even the system administrator. We also do no share any personal information with anyone outside of our work environment, and that includes your e-mail address.